FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What is your processing time?


4-6 weeks




How is your shipping calculated?


Our flatrate shipping is $7.95, but if you order $100 or more in the US, your shipping is FREE!




Can I make exchanges?


Due to Covid-19, we are not accepting exchanges at the moment, unless it was a mistake on our end (wrong item sent, wrong size sent).




Can I cancel my order?


All orders are final after 24 hours of purchase. Please email info@the-threethirteen.com before then to cancel your order.




Can I change my order?


No. All purchases are final.




Where can I contact three thirteen?


Email us at info@the-threethirteen.com or visit our contact page and fill out the form! We'll get back to you as soon as we can.




Do you ship internationally?


Yes!




Are your shirts unisex?


Yes!




How often will designs be updated?


We will try to come up with new designs every month, keep up with us on our Instagram for updates!




I'm not happy with my product. Can I return it and get a refund?


Yes, but you will need to return the product back to us at your own expense. Once we receive the item, you will get refunded (not including shipping costs). Refunds are only accepted 48 hours after delivery. Email us for more information.




Can I request a specific thread color?


Yes, at an additional fee. Contact us for more information before purchasing.